Privacy Policy

Collection Notice

MoMo Property Group Pty Limited (MoMo) is collecting your personal information (including your name, contact details, demographic information and customer preferences) so that we can:

verify your identity;
contact you;
manage our relationship with you;
provide you with products, services or information in relation to a property; and
develop and improve our services and obtain feedback.

We will also use the contact information details you have provided to send you marketing information and materials related to our products, services and properties, including, where you have opted in, via email or other digital communications.
MoMo generally collects personal information directly from you, such as when you visit our website or otherwise contact and correspond with us (eg over the phone or in person). Where it is not practicable to collect personal information from you, we may also collect personal information from publicly available sources of information, and, where you have provided your consent, from third parties (such as selling agents).
If you do not provide us with the personal information we have requested, we may not be able to provide you with products, services and assistance to the extent that they require us to collect, use or disclose personal information.
MoMo may disclose your personal information to our related companies, contractors providing services to us and to other third party service providers (such as information technology providers and banks) we use in conducting our business.
Further information about how we handle your personal information, including details about how you can access your information and how you can complain about a breach of the Australian Privacy Principles (as well as how MoMo will deal with any complaint) can be found in our Privacy Policy below.

Introduction

The MoMo website www.momproperty.com.au (MoMo Internet Site) is owned and controlled by MoMo Property Group Pty Limited (MoMo). This Privacy Policy is designed to tell you about MoMo’s practices regarding collection, storage, use and disclosure of personal information that MoMo collects via the MoMo Internet Site and through other methods. Where possible you should read this entire Privacy Policy (as well as the MoMo Internet Site Terms of Use) before using or submitting information to MoMo.

When dealing with personal information, MoMo, like other companies operating in the private sector in Australia, is bound by the Privacy Act 1988 (Cth) (including the Australian Privacy Principles).

What personal information do we collect?

The personal information that MoMo collects about you will to some extent depend on the personal information you provide to MoMo, as well as the nature of your relationship with MoMo. The information MoMo may collect includes (but is not limited to) some or all of the following:

name;
current address;
previous address;
telephone number;
mobile number;
date of birth;
occupation;
email address;
internet protocol address;
information about MoMo and MoMo’s projects and services that you have acquired, used or enquired about;
records of communications between MoMo and you; and
in the case of job applicants, education and employment history.

Why do we collect personal information about you?

MoMo collects personal information about you in order to provide personalised information and services to you.

The personal information you provide to MoMo will enhance the projects and services that MoMo offers you.

For job applicants, we will use your personal information to assess your application for employment with us.

If you do not provide MoMo with your personal information, MoMo may not be able to offer the projects or provide the services to you or to the level that MoMo would like to offer the projects or provide the services to you, and, in the case of job applicants, assess your application for employment.

How does MoMo collect your personal information?

MoMo collects your personal information in a number of ways:

directly from you (eg in person or over the phone), for instance when you inquire about a project or service, when we provide services to you, when you provide information to us in any form or when you submit your personal details through the MoMo Internet Site;
where you have provided your consent, from third parties, such as MoMo’s suppliers, agents or contractors;
from publicly available sources of information; and
from MoMo’s records of your interaction with MoMo through various media.

How does MoMo use your personal information?

MoMo respects your privacy and does not and will not, trade or sell your personal information. MoMo will use your personal information for the purpose for which it was collected. As already stated above, the principal reason MoMo collects your personal information is to provide personalised information and services to you. Accordingly, MoMo will use your personal information to:

verify your identity;
contact you;
respond to your queries;
assist you with your requests for information; and offer projects and provide services to you.

In the course of providing information or services to you, MoMo may also use your personal information for related purposes, which include the following:

understanding your property investment needs to provide you with better information, projects or services; and
conducting market analysis and sending you updated diverse property investment information.

Direct Marketing

MoMo may also use your personal information to inform you about other projects and services offered by MoMo from time to time, which may or may not be related to the specific project or services about which you have requested information.

MoMo may inform you about its other projects and services, together with MoMo’s marketing partners with whom MoMo shares its marketing and advertising activities or other companies that provide projects and services in conjunction with or on behalf of MoMo. MoMo will not provide your personal information to these entities for the purpose of them contacting you about projects and services with which MoMo is not involved.

MoMo will inform you about services and projects through postal mail and telephone calls (even if you have registered your number with the Do Not Call Register) , and, where you have opted in, via email, SMS/text or other digital communications, or any other means of direct communication using the details you have provided to MoMo.

What if you do not wish to receive marketing information from MoMo?

MoMo’s aim is to provide the best projects and services to meet your needs and so would like to keep you up to date with all its projects and services it has on offer from time to time.

However, if you do not wish to receive marketing information from MoMo or be contacted by MoMo about its projects and services that do not relate to your enquiry, please contact us on or PO Box 377, Pymble BC, NSW 2073 Australia, and inform us that you do not wish to receive marketing information from MoMo.

Even if you have requested not to receive marketing information about services and projects that do not relate to your enquiry, MoMo will still contact you with important information on any of MoMo’s projects and services that you are currently using.

When and to whom will MoMo disclose your personal information?

MoMo may engage suppliers and contractors to deliver its projects and services to you. MoMo will disclose your personal information to those suppliers and contractors, only in relation to MoMo providing the projects and services to you. The services these suppliers and contractors provide to MoMo from time to time include, but are not limited to:

customer services;
mailing operations;
information technology services;
legal, accounting and financial services;
direct marketing and telemarketing services; and
market research and analysis.

MoMo makes every effort to ensure that any supplier or contractor to whom it discloses your personal information is bound by strict confidentiality and privacy obligations so that your personal information is protected.

MoMo may also disclose your personal information to our related companies or to your authorised representatives, including lawyers and accountants when requested by you.

Access to your personal information

You have the right to access and request correction of the personal information MoMo retains about you.

Before providing you with access to your personal information, MoMo will need to verify your identity.

Any requests to access personal information can be made by contacting our Customer Relations staff on or PO Box 377, Pymble BC, NSW 2073 Australia. Whilst most requests will be handled by one of MoMo’s trained staff members, there may be some requests which will need to be made in writing. The staff member who takes your call will be able to advise you on which requests will need to be made in writing.

If your request is complex, MoMo may need some time to address your request, which in most circumstances will be within 30 days of receiving your request.

There may be some situations where it is appropriate for MoMo to deny you access to your personal information for example for legal or security reasons. MoMo will provide you with reasons where it denies you access to your personal information.

Accuracy of your personal information

MoMo will take all reasonable steps to ensure that the personal information MoMo retains about you is accurate.

MoMo relies principally on the information you provide. Accordingly you should contact MoMo on or PO Box 377, Pymble BC, NSW 2073 Australia, if there are any inaccuracies in your personal information and to keep MoMo aware of any changes to your personal information, such as your name and contact details.

Storage and security of your personal information

MoMo acknowledges its obligations to protect your privacy and personal information. MoMo will take reasonable steps to ensure that your personal information is stored in a secure environment to prevent any misuse, loss or unauthorised access, modification or disclosure. MoMo stores your personal information electronically via our IT systems, which may be located at our head office or in the cloud with a third party data storage provider.

Personal information provided online

MoMo has installed systems on the MoMo Internet Site to ensure that any personal information you provide online is secure.

MoMo may use Cookies on the MoMo Internet Site. Cookies are parcels of text that may be transferred from the MoMo Internet Site to your computer for record keeping purposes. Whilst cookies cannot confirm your identity or access your personal details, MoMo may use cookies to determine your interest in different parts of the MoMo Internet Site, by recording site preferences. If you do not want MoMo to track your online preferences, you can disable cookies on your computer.

Please be aware that although at times there may be links from the MoMo Internet Site to external websites, MoMo is not liable for the privacy practices, if any, of the companies that operate those external websites.

Complaints

If you have any enquiries in relation to the Privacy Policy or if you have a complaint about a possible breach of your privacy by us, please contact our Customer Relations staff on or PO Box 377, Pymble BC, NSW 2073 Australia.

We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. MoMo will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days.

MoMo expects our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Office of the Australian Information Commissioner.